Refund policy

Made to order

Every sign is personalised with the details you enter and made specially for you. Personalised items are not covered by the 14-day right to cancel that applies to most online purchases (Consumer Contracts Regulations 2013), so we cannot accept a return or refund because you changed your mind, or because the sign was made exactly as ordered.

If something is wrong

If your sign arrives damaged, faulty or different from what you ordered, tell us within 30 days of delivery. Email support@doorsignsuk.com with your order number and a clear photo and we will replace it or refund you. If we made the mistake, we will remake your sign at no cost.