FAQ

How does the personalisation work?

On the product page, enter your house number or name (up to 25 characters) and, if you want it, your street name (up to 45 characters). Your sign is made exactly as you type it, including capitals, spelling and spacing, so please check both lines before you pay.

Can I have a house name instead of a number?

Yes. The first line can be a number, a name such as "Rose Cottage", or both, up to 25 characters. Leave the street name blank if you only want the first line.

What is the difference between the plaque colour and the backplate finish?

The plaque colour is the front of the sign: white, cream, black or grey. Your number and street name are cut right through the plaque, and the backplate finish is what shows through the lettering: a gloss, mirror or marble layer behind it. The photos on each product page show every combination.

When will my sign arrive?

Delivery is free to any UK address. Order before 1pm, Monday to Friday, and your sign is made and dispatched the same day on a tracked next-day service. Orders placed after 1pm, or at the weekend, are made on the next working day. You receive the tracking number by email.

Do you deliver outside the UK?

Not at the moment. We deliver to the United Kingdom only.

How do I fit the sign?

Every sign comes with a fitting kit, printed instructions and a wall template. Fitting takes about five minutes with a pencil, a drill with a 5mm bit and a small cross-head screwdriver: hold the template against the wall, mark and drill the holes, fit the fixings and mount the sign.

Will it survive the weather?

Yes. The signs are made from acrylic for outdoor use and are designed to be left outside all year round.

How do the solar signs work?

A small solar panel on the top of the sign charges through the day, and the light switches on automatically at dusk and off at dawn. There is no wiring and nothing to plug in. For the best results, fit the sign where it gets direct sunlight. Some models run on a replaceable AA battery, so they stay easy to maintain for years.

I have made a mistake in my order. Can I change it?

Email support@doorsignsuk.com or call +44 7359 746730 straight away with your order number. If your sign has not gone into production yet, we correct it. Once it has been made, it cannot be changed, so please check your details carefully at checkout.

Can I return a sign?

Personalised signs and bin numbers are made specially for you, so they cannot be returned because you have changed your mind. If your order arrives damaged, faulty or different from what you ordered, tell us within 30 days and we will replace it or refund you. Our Refund policy has the details.